- 152 Austin Crescent, PL6 5QS
- 01752 776 261/ 07411 746 962
Frequently Asked Questions
Are all my bills included within my rent?
Included within your rent is Gas, Electricity, Water and super-fast WiFi. As students, you are exempt from paying Council Tax. The only bill you will have to pay, as a collective group, is your TV licence.
How do I get hold of you the landlord?
The mobile telephone number that is listed on this website is the same number that my children and elderly parents have – I will always pick up, whether it is office hours or not.
How do you maintain consistent communication with your tenants?
Prior to your arrival, I will set up a house group chat on WhatsApp – all communication will come through this, so that you are always kept fully informed. E.g., should you have dates of exams that you would like us to be mindful of, pop me a message – both myself and the rest of the house are then aware.
Do we have individual contracts?
Yes. We provide each of our tenants with their own contract. Therefore, in the event of one of your housemates having a change in circumstances – you are not affected.
Do you take deposits from students?
No. We pride ourselves on our relationship with our students, whilst also being mindful that students have little disposable income. A deposit serves to protect the property in the unfortunate event of damage. If some damage should occur, we ask that you let us know straight away and we will make sure that it is repaired immediately – these are our own properties and therefore we have a vested interest to keep them in a good state of repair. We also pride ourselves in being reasonable and understand that accidents happen. On the rare occasion when things have to be repaired, Jon generally carries out the work and so any cost is kept to an absolute minimum.
Can I change the furniture around in my bedroom?
Absolutely. The house will be your home and it is important that you treat it as such.
Are there any specific rules to living in the property?
We have just two :
No blue tac on the walls please – this leaves a residue on the paint that is almost impossible to paint over – we would rather you put posters etc up with pins.
Do not dry wet washing in your bedroom – use the clothes airer provided and spread around communal areas where the air flows better, to avoid condensation spots.
What happens if there is an issue at the house – e.g., a broken washing machine?
You simply send me a message on the WhatsApp group. No matter where I am, I will let Jon know. Jon will then visit the house, the same day or if not the next. If he cannot fix the problem himself, we have a whole team of reliable contractors that we will call on.